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Digital Partner (24/7)
Full integration into your processes as your external digital team
Problem and approach
The Problem
Important product and GTM decisions happen without a technical counterpart — architecture debt and missed opportunities stack up.
Our Approach
We embed as your digital partner: strategic guidance plus execution cover, with clear communication channels and proactive roadmap reviews.
What You Get
- Incident triage and response within the agreed window
- Small fixes and releases within monthly coverage
- Weekly status check-in and open item review
- Security and dependency monitoring for the covered stack
- Proactive improvements from monitoring and tickets
- Integration oversight and fixes when workflows break
- Stakeholder communication updates and decision logs
- Onboarding runbook so your team can operate with confidence
- Monthly roadmap review and prioritisation
- 24/7 guidance for critical escalations
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Who Is This For?
Growing companies that need a senior digital counterpart across web, automations, and vendors — not ticket-only support.
Technical Retainer vs Digital Partner
| Technical Retainer | Digital Partner (24/7) | |
|---|---|---|
| Primary focus | Keep your site and integrations running: triage, fixes, releases, monitoring. | Embed as your external digital team: strategy, vendors, and hands-on delivery together. |
| Strategic input | Light guidance on what to fix next; prioritization around stability and risk. | Ongoing roadmap alignment, initiative prioritization, and architecture trade-offs. |
| Availability | Predictable coverage during agreed windows; escalation path for incidents. | Broader coverage including proactive improvements and stakeholder communication. |
| Best when | You need dependable ops without hiring full-time engineering yet. | You need a senior counterpart across web, automations, and tools — not only tickets. |
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